Joe Rascal Harley-Davidson Dandenong is looking for a motivated, customer-focused Service Advisor to join our busy service department.
This is an opportunity for someone who thrives in a fast-paced workplace, enjoys working with people and understands the importance of delivering an exceptional customer experience. If you're organised, commercially minded and passionate about motorcycles, we want to hear from you.
Key responsibilities
- Driving labour sales, gross profit and Service Department profitability
- Maximising technician productivity, efficiency and workshop utilisation
- Managing workshop capacity, bookings and daily workflow
- Leading, coaching and holding technicians and service staff accountable
- Monitoring KPIs and taking action when performance is below target
- Improving customer retention and the overall service experience
- Managing warranty performance, quality control and manufacturer standards
- Working closely with Parts and Sales to maximise every customer opportunity
- Controlling costs and improving departmental performance
- Resolving customer issues quickly and professionally
About you
- Experienced Service Advisor with a proven record of improving dealership performance
- Understanding of workshop KPIs and how to improve them
- Knowledge of technician productivity and efficiency
- Understanding of labour sales and gross profit
- Knowledge of workshop utilisation and capacity management
- Understanding of customer retention
- Knowledge of warranty and manufacturer requirements
- Ability to lead a team and hold people accountable
- Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership environment are equally welcome
- Commercially driven, decisive and prepared to take ownership
About us
Joe Rascal is a performance-focused motorcycle group with a strong racing mindset and a growing business across motorcycles, service, parts, accessories and lifestyle. If you have a passion for motorcycles and providing exceptional customer service then this could be the role for you
#J-18808-Ljbffr
📌 Service Advisor (City of Greater Dandenong)
🏢 Joe Rascal Investments
📍 City of Greater Dandenong
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.