Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Versatile and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 2weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

- Reimagine What's Possible- We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
- Obsess over Customers– Everything we do is designed to positively impact our customers.
- Help Others Thrive- Be they colleagues, communities or customers, we champion ways to help others thrive.
- Be Fearlessly Optimistic- We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

As the People Operations Lead, you will own the day-to-day operational delivery of ELMO’s People & Culture function.



Based in Sydney and reporting to the Head of P&C; Business Partnering & People Operations, you will establish and continuously improve a service-oriented operating model that makes it easier for employees, leaders and P&C; colleagues to access reliable, responsive support. You will lead HR Operations service delivery across workflows, service standards, hand-offs, escalations and Tier 0 to Tier 2 support. You will oversee service channels and tools including BLOOM, Ask Poppy, Jira and other P&C; platforms, while using service data to identify recurring issues, improve responsiveness and reduce manual effort.

A key part of the role will be maintaining high-quality people data and HR systems, as well as designing, documenting and governing end-to-end P&C; processes. You will strengthen operating procedures, controls, quality assurance and reporting across critical people processes, including remuneration, employee movements, documentation, exits and internal secondments.

You will also deliver initiatives across automation, AI, workflow design, self-service, reporting and employee and leader experience. Working closely with P&C; leaders, Business Partners, Technology, Product and the Philippines-based HR Operations team, you will translate operational insight into scalable improvements and help ensure that ELMO’s people practices are accurate, accessible, efficient and fit for growth.

Skills and Experience:

Experience and Operational Leadership

- Experience leading HR Operations, People Operations, HRIS, shared services, service delivery or a comparable operational function.
- Strong understanding of end-to-end people processes and the employee and leader experience across the employee lifecycle.
- Experience coaching or coordinating an operations team, including across locations or time zones.
- Experience establishing service standards, operating rhythms, controls, measures and quality assurance practices.

Systems, Process and data

- Demonstrated experience administering or improving HR systems and maintaining high-quality people data.
- Strong capability in process design, workflow improvement, documentation

📌 People Operations Lead (Sydney)
🏢 Elmo
📍 Sydney