MetLife Australia is seeking an experienced Senior Case Manager to own a portfolio of complex Group Life Insurance claims in Sydney. You will drive high-quality decisions end to end, balancing policy definitions, risk and customer outcomes in a digital, rapid-moving environment. You will mentor peers, lead process improvements, and ensure SLAs and CSAT targets are met. A 5+ year track record in group insurance, strong communication skills, and DA readiness are expected.
📌 Senior Group Life Claims Lead (Sydney)
🏢 MetLife
📍 Sydney
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