Westernport Water's core functions are to provide drinking water, recycled water and wastewater services to properties and communities throughout our district.

We are one of 18 water corporations operating and reporting to the State Government of Victoria.

We are responsible for servicing 23,688 customers from 27 townships across an area covering 300 square kilometres, encompassing Millowl (Phillip Island) and mainland communities from The Gurdies to Archies Creek.

The region has one of the highest ratios of visitors to residents of any destination in Australia. During peak periods, there can be approximately 120 visitors to every resident.

ICT Service Delivery Lead OCT 26

About the Corporation

Westernport Water leads through collaboration and innovation to deliver sustainable drinking water, recycled water, and wastewater services that improve the health and liveability of our community.

We offer our staff

- Versatile work options, including monthly RDOs and 9-day fortnights for full-time employees
- A range of provisions to support work/life balance including access to request purchased leave
- Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
- Innovative systems and processes for a safe and welcoming workplace,
- A highly regarded health and wellbeing program, including a health and wellbeing subsidy (eligibility criteria applies)
- Tailored workplace adjustments to help you perform at your best - whether during the recruitment process or in your role
- We foster a positive, culturally safe environment and an engaged workforce,



aligned with our values of ‘Care, Courage and Commitment'
- Accessible onsite parking for our employees at all our sites including at our head office in Newhaven, Phillip Island Victoria.

About the role

ICT Service Delivery Lead - Ongoing, Full Time
Band 6 $93,804 - $120,062

Westernport Water is seeking a skilled and motivated Senior Advisor ICT to lead the delivery and ongoing improvement of the corporation's technology capability. You'll play a key role in ensuring our ICT services, infrastructure, business systems and digital platforms are reliable, secure and fit for purpose, while supporting organisational priorities and delivering better outcomes for our people and customers.

We're looking for an experienced ICT professional who brings strong technical knowledge, project management capability and a genuine customer and stakeholder focus. You'll build effective relationships across the business and with service providers, understand business needs, manage technology services and projects, and turn opportunities into practical technology solutions that make a real difference.

Key Responsibility Areas

- Lead day-to-day ICT operations and service delivery,



ensuring technology services effectively support organisational priorities and operational requirements.
- Provide leadership and direction to the ICT team, setting priorities, supporting capability development, managing performance and promoting a customer-focused, collaborative and continuous improvement culture.
- Oversee business systems, infrastructure, cloud services, end-user technologies and digital platforms, working with stakeholders and service providers to improve technology capability, optimise existing systems and identify opportunities to leverage AI.
- Lead and coordinate high-level and business-as-usual ICT projects, including system improvements, technology upgrades, integrations and digital initiatives, ensuring alignment with organisational priorities.
- Manage ICT service providers and contracted technology services, ensuring effective governance, service performance, issue resolution and the secure, reliable and resilient delivery of ICT services.
- Contribute to ICT strategies, roadmaps, policies, standards and operational frameworks, providing advice on technology opportunities, risks and investment decisions while supporting cybersecurity, information protection and regulatory compliance.
- Maintain ICT governance, documentation, asset management and reporting practices, contribute to planning, budgeting and risk management, and support employee training, technology capability development, continuous improvement and compliance with organisational policies, values and safety obligations.

Qualifications and Experience

📌 ICT Service Delivery Lead (Newhaven)
🏢 Westernport Water
📍 Newhaven