Working at Melba Support Services (Melba)

- We support people with disability to live the life they want.
- We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
- Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
- Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
- For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.

Why Join Us?

We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us

Primary Purpose

The Outcomes Lead is responsible for leading and overseeing the delivery of high-quality, person-centred supports that uphold human rights and enable people supported by Melba Support Services to achieve their individual goals and live meaningful lives.

The role provides operational leadership to staff teams, ensures services are delivered in line with the NDIS Practice Standards and Melba's values, and is accountable for service quality, workforce performance,



safety, and financial stewardship.

This role may be classified at Melba EA Level 3 or Level 4, depending on the scale, complexity and operational requirements of the service.

What you’ll be doing (Key accountabilities)

Human Rights & Person-Centred Practice

- Champion Melba's Human Rights Framework and Zero Tolerance approach.
- Ensure people supported are secure, listened to, and exercising choice and control.
- Embed person centred, PBS and/or PCAS practices in daily service delivery.
- Actively safeguard against abuse, neglect, exploitation and restrictive practices.

Service Leadership, Quality and Resource Accountability

- Ensure supports are delivered in alignment with individual plans, goals and funding.
- Ensure documentation for people supported is accurate, current and reflects support requirements.
- Exercise professional judgement in day to day operational decision making within delegated authority, organisational policy and funding parameters.
- Utilise internal systems to maintain accurate records, support day to day service delivery and meet compliance and reporting requirements.
- Proactively identify and manage risks to the safety,



wellbeing and rights of people supported, staff and the organisation, escalating issues where appropriate.
- Work collaboratively with Quality, Clinical and Practice teams to meet compliance obligations.
- Oversee service-level resources and budgets to ensure supports are delivered effectively, safely and within approved funding, and contribute to service planning and funding proposals where required.
- Maintain and oversee local quality systems, including audit readiness and follow up actions.
- Lead service-level reporting and continuous improvement.
- Participate in on call arrangements, where required, to provide escalation support and operational decision making outside standard business hours.
- Actively mentor, coach and develop staff capability, identifying learning and development opportunities and supporting career progression.
- Provide day to day supervision and direction of staff, including addressing performance and conduct matters in line with organisational processes.
- Contribute to recruitment, onboarding, induction and performance development.
- Foster a positive, inclusive and psychologically safe team culture.
- Ensure staff compliance with mandatory training, policies and procedures.
- Oversee rostering to ensure supports are delivered within approved funding and budgets.
- Support financial sustainability by ensuring service delivery aligns with participant funding, including the accurate implementation of quotes and associated documentation.<

📌 Outcomes Lead (Moe)
🏢 Melba Support Services
📍 Moe