Who we are looking for

Leadership and sector experience

The successful applicant will be an experienced, commercially minded leader with expertise in event operations, business development and sales, hospitality, venue management, or a similarly complex service environment. They will bring solid strategic and operational capability, with a demonstrated ability to lead high-performing teams, drive business growth, and deliver outstanding customer experiences in a fast-paced, high-profile setting. A broad understanding of food and beverage offerings, and the ability to communicate this information effectively to diverse customers, is essential.

Stakeholder and commercial capability

They will demonstrate excellent stakeholder engagement and communication skills, sound commercial and financial acumen, and the ability to provide trusted advice to senior leaders. The successful applicant will be collaborative, innovative, and customer-focused, with a strong commitment to continuous improvement and to delivering exceptional event outcomes that enhance the reputation of APH.

Desirable Qualifications:

- Relevant tertiary qualifications in event management, hospitality management, business administration or a related discipline are highly desirable.
- A current Responsible Service of Alcohol certificate, or the ability to obtain and maintain one promptly, is also highly desirable.
- Minimum of Ten (10) years’ experience in a similar role

Job Specific Requirements

- The role requires flexibility to work outside standard hours for significant events and peak parliamentary periods.




- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: Parliamentary Executive Level 2

Branch: Commercial Operations

Immediate supervisor: Assistant Secretary, Commercial Operations

Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:

- Provide strategic leadership and direction for event sales, planning, banqueting and operational delivery across Parliament House venues, ensuring consistently high-quality, accessible and memorable experiences for parliamentarians, building occupants, visitors and external clients.
- Lead the end-to-end event operating model, from enquiry,



qualification, proposal and contracting through to planning, set-up, service delivery, pack-down, invoicing and post-event evaluation, with clear service standards, accountabilities and escalation arrangements.
- Develop and execute sales, business development and venue activation strategies that grow appropriate event demand, strengthen conversion and repeat business, optimise use of venues during non-sitting periods and achieve agreed revenue, margin and customer experience targets.
- Exercise strong commercial and financial stewardship by setting pricing and packaging approaches, managing budgets and forecasts, monitoring the event pipeline, labour and cost of goods, and using performance data to improve profitability, productivity and value for money.
- Build and lead a capable, service-focused and accountable multidisciplinary team across sales, event coordination and banquet operations, including workforce planning, recruitment, training, performance management, succession planning and compliance with work health and safety obligations.
- Establish productive partnerships with parliamentary departments, Security, Broadcasting, Building Services, the Office of the Secretary, catering teams, suppliers, professional conference organisers and clients to coordinate complex and high-profile events and resolve operational issues.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

Other:

📌 Director, Event Operations And Sales (Canberra)
🏢 Parliament Of Australia
📍 Canberra