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We are looking for a Service Desk Analyst

This is a Permanent Full-Time position based in Sydney with hybrid working arrangement – 3 days in office and 2 days working from home.

Key responsibilities

- Provide outstanding technical support to users - respond to incoming requests (via phone, tickets & walk-up support) in an efficient and effective manner
- Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
- Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
- Install software on user’s device remotely and perform basic administration tasks such as password resets, account creations etc.
- Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
- Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs





Things that work for us

- Tertiary qualification with some experience in Information Technology or qualified by experience
- Strong technical proficiency in Windows OS, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
- Knowledge of Microsoft Platform, O365 services, cloud systems and remote management
- Healthcare or large-scale setting experience is advantageous
- Ability to manage multiple priorities in a high pressure environment

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

How to apply

Please note the closing date is not provided here. For real job details please refer to the original posting.

Why join us

St Vincent’s is a leader in Australia’s health and aged care landscape with a longtime commitment to excellence and compassionate care.

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📌 Level 2 Service Desk Specialist (Sydney)
🏢 Fujitsu
📍 Sydney