## Suspension TechnicianApply: AU, New South Wales: Full time: Posted Today: JR113100# What We Do*FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.*# # Why you should join usNot only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customersIf this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from youPosition Summary:The Suspension Technician is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry. This includes but is not limited to:
* Suspension Servicing and tuning.
* Ensure timely repairs to meet KPI’s.
* Inspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standards.
* Maintain a clean and organised work area.




* Reporting to the Service Manager of any issues over and above the standard service.Position

Responsibilities:
* Complete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle products.
* Clean and inspect all internal and external assemblies for wear or damage.
* Understand technical problems effectively through proper analysis, evaluation and diagnosis.
* Contact Service Writer/Service Manager if repair will cost more than original estimate given to the customer.
* Ensure proper function and quality standards set by FOX, Race Face, Easton & Marzocchi on all repairs.
* Follow all processes and procedures that are in effect for the operation of the department.
* Maintain a safe work environment by adhering to all safety regulations within the department.Specific Knowledge, Skills or Abilities Required:* Ability to use tools properly without causing harm and damaging products.
* Good communication skills to explain in detail mechanical problems with product.
* Understand and execute detailed instructions given by Supervisor/Service Manager.
* Ability to read technical drawings/ engineering documents.
* Good computer skills. Ability to use database for part searches, etc.
* May be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the field.
* Ability to work within a fast-paced and team-oriented setting and meet productivity and quality goals.




* Able to work autonomously and initiative under direction of management team whilst being an integral team member.
* Need to be highly organised and proactive.
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Qualifications:

Experience:
* Previous bicycle/bicycle shop/bicycle suspension experience is preferred.Competencies:* Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
* Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
* Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
* Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
* Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
* Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.Work Environment and Physical

Requirements:
* May require walking, standing, bending and lifting for long periods of time
* Vision abilities required to validate and enter data on computer
* Capable of lifting items up to 20kg*Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of t

📌 Suspension Technician (Australia)
🏢 Ridetech
📍 Australia