Reporting to the QLD State Manager, you will play an important role in the day-to-day coordination of our customer service function. This is a hands-on position, where you'll be actively involved in customer enquiries, order processing and problem-solving while working closely with our quoting, warehouse and inventory teams.

Key responsibilities

- Coordinate daily customer service activities, workloads and priorities.
- Assist with sales order entry, customer enquiries and credits as required.
- Support and guide customer service staff to maintain accuracy and service standards.
- Monitor customer orders, backorders and delivery commitments.
- Work closely with the Quotes Officer to ensure customer enquiries and quotations progress efficiently.
- Liaise with the Warehouse Supervisor to coordinate order priorities, picking, packing and dispatch.
- Communicate stock shortages and availability issues to Inventory Control.
- Manage customer complaints and escalations in a professional and timely manner.
- Identify opportunities to improve customer service processes, communication and efficiency.




- Build positive working relationships across the Brisbane operation.

About you

- Previous experience in customer service supervision, team leadership or a similar coordinating role.
- Experience in a B2B environment, preferably within manufacturing, electrical products, industrial supplies, construction products or wholesale distribution.
- Solid order processing, customer service and administrative skills.
- Experience working with ERP or order management systems.
- Excellent communication, organisation and problem-solving skills.
- The ability to manage competing priorities in a busy environment.
- A positive, approachable leadership style and willingness to lead by example.
- An understanding of warehouse, inventory and delivery processes would be highly regarded.

About us

Burndy Cable Support Systems is an established Australian manufacturer and supplier of cable support solutions to the electrical, construction and industrial sectors.

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