The Association Specialists – St Leonards Park NSW

The Association Client Services Coordinator is a key operational support role within the TAS Client Services team. Working closely with Association Managers across a portfolio of not-for-profit clients, the Coordinator ensures the day-to-day administration, member services and communications that underpin each association are delivered accurately, promptly and with care. This role is integral to TAS's ability to deliver excellent client service and is often a stepping stone for those looking to grow into an Association Manager role.

Key responsibilities

- Process membership payments, current applications and renewals accurately and on time
- Maintain database currency — update records, follow up bounced contacts and missing member details
- Maintain CPD, course and educational qualification records for members
- Distribute new member kits, certificates and correspondence via mail and email
- Monitor and manage client inboxes daily — action general enquiries, flag complex items to the Association Manager with context and urgency




- Answer inbound phone calls for the assigned client portfolio professionally and promptly
- Manage post and banking runs in line with client schedules
- Update website content in line with instructions from the Association Manager
- Reconcile member payments to the client database accurately
- Use Asana to manage assigned tasks — keep tasks updated, on schedule and completed with appropriate notes

About you

- Strong written and verbal communication skills
- High attention to detail and accuracy
- Ability to manage multiple tasks across different clients simultaneously
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Experience using a CRM or membership database
- Professional and empathetic phone manner
- Ability to work independently and as part of a team
- Comfortable working to deadlines in a fast-paced environment
- Experience in the not-for-profit or association management sector (desirable)
- Familiarity with Asana, Harvest or similar project/time tracking tools (desirable)

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📌 Client Services Coordinator (Sydney)
🏢 The Association Specialists
📍 Sydney