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Senior Audit Manager - Australia Retail

Department: Internal Audit - Australia Retail, BPB & AOQ

Division: Internal Audit

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Australia Retail and Business & Private Bank audit teams are responsible for delivering independent third line assurance over the effectiveness of governance, risk management and controls across the Australia Retail and Business & Private Bank portfolios.

Reporting to the Audit Director – Australia Retail, this role is responsible for planning and executing audits across the end-to-end customer value chains and Critical Operations, contributing evidence-based assessments of customer outcomes, conduct, service reliability and regulatory compliance in accordance with Internal Audit methodology and standards.

- Role Type: Permanent, Full time
- Role Location: 833 Collins Street, Docklands VIC 3008
- Work Hours: 40 hours/ week

What will your day look like?

As Senior Audit Lead – Australia Retail, core accountabilities include:

- Lead complex and high-risk audit engagements across end-to-end customer value chains as Team Lead within the Australia Retail portfolio, delivering assurance aligned to the approved Internal Audit plan.
- Manage audit delivery to agreed timelines and budgets, ensuring productive use of resources, disciplined execution, timely escalation of delivery risks, and strong issue follow-up and validation readiness.
- Contribute to annual audit planning activities, providing informed input on key portfolio risks, emerging issues and coverage considerations relevant to Australia Retail.
- Ensure effective risk identification and audit scoping, focusing audit activity on the most material risks and customer outcomes,



and refining scope where appropriate without reducing assurance.
- Apply sound risk judgement and strong methodology discipline, ensuring audit work demonstrates transparent understanding of key risks and conformance with Internal Audit methodology and Global Internal Audit Standards.
- Apply a data first audit mindset, embedding data analytics and AI into audit planning and execution to strengthen insight, coverage and efficiency.
- Lead engagement with business stakeholders throughout audit delivery, maintaining effective working relationships and escalating matters requiring judgement or direction appropriately.
- Apply relevant risk management frameworks in audit delivery, including the Non‑Financial Risk Framework and other applicable guidance, to strengthen risk analysis, testing and conclusions.
- Ensure audit findings and recommendations are value adding, material, timely and commercially pragmatic, and clearly linked to customer outcomes, conduct and service reliability.
- Lead, coach and develop audit team members and foster a strong speak-up culture, role modelling challenge, integrity and accountability, and providing real time feedback during audits.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

‘Must have’ knowledge, skills and experiences

- Internal audit expertise: Strong understanding of audit methodology, evidence standards, reporting and issue validation.
- Business acumen (customer facing banking): Deep understanding of banking fundamentals, products, customers, channels and end-to-end customer value chains, including operating models and processes.
- Risk capability (conduct, fraud, regulatory, transaction processing & execution and resilience): Deep subject‑matter expertise in assessing conduct risk and its impact on customer outcomes, and proficient capability in assessing fraud (internal and external), regulatory, transaction processing & execution, business continui

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