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Job details

Job Role

Consultant

Work Location

Sydney

State / Region / Province

Country

Australia

Domain

Consulting

Interest Group

Company

ITL Australia

Requisition ID

155366BR

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that’s not just promised—it’s certified. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: E‑E Monitoring (Command Center)

Location: Sydney

Salary: AUD 96,836 – 105,068 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

- The candidate should have strong experience in Enterprise Command Center Operations, Event Monitoring,



Incident Management, Major Incident Management, Service Desk Operations, and IT Operations Support.
- The individual should possess hands-on experience with monitoring tools such as ELK, SolarWinds, Nagios, Dynatrace, SCOM, PagerDuty or similar enterprise monitoring platforms.
- Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management, is essential.
- The candidate should be proficient in monitoring infrastructure, servers, databases, network devices, cloud services, and business-critical applications.
- Experience in alert triaging, escalation management, ticket handling, dashboard monitoring, outage communication, and SLA reporting is mandatory. Robust analytical, troubleshooting, communication, and stakeholder management skills are required.
- The Command Center Engineer will continuously monitor infrastructure, applications, databases, networks, and cloud services using enterprise monitoring tools.
- The role is responsible for identifying alerts, validating incidents, performing initial troubleshooting, raising tickets, and coordinating with resolver groups for timely resolution.
- The engineer will manage incident lifecycles, support major incident bridges, communicate service impacts to stakeholders, and ensure compliance with SLA and operational procedures.
- The individual will perform event correlation, alert analysis, impact assessment, outage tracking, escalation management, and service restoration activities.
- The role includes monitoring dashboard health, reviewing recurring incidents, identifying service trends, generating operational reports, and contributing to process improvement initiatives.
- The Command Center Engineer will maintain operational documentation, runbooks, knowledge articles, escalation matrices, and monitoring procedures.
- The role also involves participating in shifts, handling priority incidents, coordinating change activities, validating scheduled maintenance windows, and supporting business continuity and disaster recovery exercises.

Essential:

- Expe

📌 E-E Monitoring (Sydney)
🏢 Infosys
📍 Sydney