Disability Support Worker – Complex Behaviours & Mental Health Support

ACCORD CARE is trusted in the provision of person-centred disability support services to NDIS participants. We provide Supported Independent Living, In-home Care, Community Participation, Short-Term Accommodation and Community Nursing.

Our team is committed to delivering quality, individualised support that promotes independence, dignity, inclusion and improved outcomes for the people we support.

About Accord Care

ACCORD CARE is trusted in the provision of person-centred disability support services to NDIS participants. We provide Supported Independent Living, In-home Care, Community Participation, Short-Term Accommodation and Community Nursing.

Our team is committed to delivering quality, individualised support that promotes independence, dignity, inclusion and improved outcomes for the people we support.

About the Role

ACCORD CARE is seeking experienced and resilient Disability Support Workers to join our team in Redbank Plains, QLD.

This role involves supporting a male participant with complex support needs who presents with high behaviours of concern, including physical aggression and property damage.

We are looking for confident, patient and proactive support workers with experience in mental health support and complex behaviours. The successful candidates will be able to recognise potential triggers, implement appropriate de-escalation strategies and follow established support plans to maintain a safe and supportive environment.

Support arrangements include:

- Daytime: 1:1 support.

- Night-time: 2:1 support.

Flexibility to work across the required roster is essential.

Key Responsibilities

- Provide person-centred support that promotes independence, dignity and choice.

- Assist with daily living activities,



personal care and community participation as required.

- Support the participant with complex mental health needs.

- Respond calmly and professionally to behaviours of concern, including physical aggression and property damage.

- Recognise potential triggers and implement proactive strategies to minimise escalation and reduce risks to the participant, staff and property.

- Implement strategies in accordance with the participant’s Positive Behaviour Support Plan (PBSP) and other relevant support plans.

- Apply appropriate de-escalation techniques to support safety and wellbeing.

- Follow restrictive practice requirements, relevant policies and procedures, and applicable authorisation requirements.

- Complete incident reports and maintain accurate support documentation.

- Work collaboratively with colleagues to ensure consistent, protected and high-quality support.

- Maintain professional boundaries and promote positive outcomes for the participant.

About You

To be successful in this role, you will have:

- Previous experience in disability support, particularly supporting individuals with complex needs and high behaviours of concern.

- Experience supporting individuals with mental health conditions.

- Experience responding to physical aggression and property damage.

- A good understanding of positive behaviour support and de-escalation strategies.

- The ability to remain calm, patient and professional in challenging situations.

- Strong communication skills and the ability to follow support plans and workplace procedures.

- The ability to identify potential triggers and respond proactively to minimise risks.

- The ability to work effectively as part of a team, particularly during 2:1 support.

- Flexibility to work across the required day and night roster.

- Current NDIS Worker Screening clearance and other relevant clearances as required.

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📌 Disability Support Worker – Complex Behaviours (City of Ipswich)
🏢 Accord Care
📍 City of Ipswich