Our client is a expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career. The Role: As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs. Your responsibilities include:
- Providing first-level technical support to end-users.
- Troubleshooting and resolving IT-related queries and issues.
- Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
- Documenting and tracking support requests.
- Collaborating with the IT team to find solutions. Your

skills:




- A strong customer focus and a passion for helping others.
- Previous experience in a similar role.
- Basic knowledge of Microsoft 365 and Windows AD.
- Intermediate Level 1 ICT troubleshooting skills.
- Excellent communication and professional phone manners.
- The ability to prioritize tasks to meet SLAs.
- A desire to learn and grow into more senior roles.
- Strong documentation and independent work skills.
- Availability to work Monday
- Friday, 8:30 am
- 5 pm What’s in it for you
- Ongoing career development opportunities.
- A supportive and team-oriented team environment.
- Competitive compensation package.
- Convenient location in Perth's Western suburbs. Important note: You must a a citizen or permanent resident to be considered for this role.

📌 Service Desk Analyst (Albany)
🏢 Professional Search Group
📍 Albany