Customer Relations Officer
- Ongoing, Full-Time
- Sydney Olympic Park

About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role
We have an opportunity for a Customer Relations Officer to be part of our Security Licensing Enforcement Directorate team. The Customer Relations Officer is responsible for providing professional, accurate and timely advice to customers and stakeholders by resolving complex call centre enquiries and responding to email and online enquiries. In this role, you will support Security Licensing Enforcement Directorate's service delivery functions by providing professional, accurate and timely advice to stakeholders, managing escalated matters referred by the Contact Centre and resolving complex enquiries and complaints. Situated at Sydney Olympic Park, you will also play a key role in driving continuous improvement initiatives and projects that enhance service quality, strengthen customer outcomes, and promote the Security Licensing Enforcement Directorate brand amongst industry. Experience leading or supervising staff in a Contact Centre workplace, along with knowledge of legislation/policy frameworks would be highly regarded. Essential: Work fixed hours to align with the Contact Centre operational hours of 9am-4pm Monday-Friday View the relevant role description for more information on this role (i.e. essential requirements, key accountabilities,



key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities. Our commitment to Diversity At the NSW Police Force, we’re proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. Eligibility to apply To be eligible to apply for this role, you must meet one of the following statuses:
- a permanent resident of Australia; or
- a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. If you require any further information about this opportunity, please contact the hiring manager Lisa Dennis via .

📌 Fan Engagement Lead (Sydney)
🏢 Warner Music Singapore Pte
📍 Sydney