- AO3 Maintenance Support Officer – Call Centre
- Construction & Maintenance Division
- QLD Government opportunity
- Hourly Rate: $51.12 per hour + superannuation
- Initial contract to 29/01/2027 + highly likely ongoing contract extension
- Maryborough

About the Role
An exciting opportunity is available for an experienced Customer Service Officer to join a busy Maintenance Response Centre supporting government-owned properties and facilities. Working within a close-knit team, you will provide high-level customer service and administrative support while coordinating maintenance requests from a diverse range of customers including tenants, schools and other stakeholders.

This role is ideal for someone who thrives in a fast-paced call centre or customer service environment and enjoys balancing customer interactions with accurate administrative processing.

Key Responsibilities include:

- Respond to incoming maintenance requests via phone, email and portals.
- Provide high-quality customer service and support to customers requiring property maintenance assistance
- Assess, action and monitor maintenance enquiries in line with service standards and KPIs
- Create and manage work orders with a high level of accuracy
- Maintain and update records, databases and information systems
- Liaise with contractors, suppliers and internal stakeholders regarding maintenance activities
- Assist with reporting and general administrative duties

About You




To be successful in this role, you will demonstrate:

- Previous experience in a call centre, customer service or administration environment
- Strong communication and interpersonal skills
- Excellent data entry and typing accuracy
- High attention to detail and ability to manage competing priorities
- Intermediate experience across MS Office Suite, including Excel.
- Ability to remain calm and qualified when managing challenging customer interactions
- Experience processing work orders or coordinating maintenance requests will be highly regarded
- Understanding of the building, construction or maintenance industry (highly desirable)

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at View email address on redirect.jobsurf.com.au | Please reference JOBID:

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

Reference number: 1702083
Profession:GovernmentGovernment

Company: empire group
Date posted: 27th Oct, 2026

📌 Maintenance Support Officer (Queensland)
🏢 empire group
📍 Queensland