Job Description
We're seeking a proactive and customer-focused IT Support Officer to become the on-site face of IT for a growing national business./n /n /n This role is ideal for someone who enjoys a mix of end-user support, device provisioning, asset management, and hands-on technical troubleshooting. You'll work closely with a remote technology team while taking ownership of local IT operations and ensuring employees have the tools and support they need to remain productive. /n /n /n

About the Role
As the first point of contact for IT support, you'll provide hands-on assistance across a broad range of technologies, resolving day-to-day technical issues while supporting device deployment, onboarding activities, and technology asset management. You'll enjoy a high degree of autonomy and will play a key role in maintaining a seamless IT experience for end users./n /n

Key Responsibilities
/n /n
- Provide Level 1 IT support across hardware, software, Microsoft 365, printing, mobility, and connectivity issues. /n
- Troubleshoot and resolve incidents and service requests through an ITSM platform. /n
- Support meeting room technology, printers, mobile devices, and end-user computing environments. /n
- Build, configure, deploy, and maintain laptops and other end-user devices. /n
- Facilitate employee onboarding and offboarding activities, including device allocation, user access, and equipment recovery. /n
- Manage technology assets, maintain accurate asset registers, and monitor stock levels of IT equipment and accessories. /n




- Coordinate hardware repairs, warranties, returns, and logistics activities. /n About You To be successful in this role, you will have:/n /n /n
- At least 2 years' experience in an IT Support, Service Desk, or Helpdesk position. /n
- Robust troubleshooting skills across Windows environments and Microsoft technologies. /n
- Experience supporting: /n /n
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) /n
- Windows desktops and laptops /n
- Printers and peripherals /n
- Mobile devices /n
- Basic networking environments /n /n
- Experience working with ITSM/ticketing platforms. /n
- Device deployment and provisioning experience, ideally using Microsoft Intune and Windows Autopilot. /n
- Strong organisational skills with exposure to asset and inventory management. /n
- /n Desirable Skills /n /n
- Exposure to Microsoft Entra ID (Azure AD) administration. /n
- ITIL Foundation certification. /n
- Microsoft certifications such as MS-900 or MD-102. /n What We're Looking For We're looking for someone who is:/n /n /n
- Self-motivated and able to work autonomously. /n
- Customer-focused with a strong service mentality. /n
- Organised, reliable, and accountable. /n
- A strong problem solver with excellent attention to detail. /n
- Passionate about continuous improvement and delivering a great user experience. /n If you're looking for an opportunity where you can take ownership of local IT support while broadening your technical skills and exposure, we'd love to hear from you.

📌 Support Officer (Melbourne)
🏢 Tech & Data People
📍 Melbourne