Job Description
Urgent prospect in Fast moving business in Western Sydney/n Your new company is a growing business in Western Sydney looking to employ a customer care professional with a background in warranty and service. Your new role will include but will not be limited to: /n Handle after-purchase repair requests and warranty claims in compliance with company policies. /n /n
- Assess issues, conduct, investigate & damage evaluations. /n
- Arrange technician service runs and manage customer appointment bookings /n
- Liaise with repair agents to arrange inspection & repair /n
- Follow up on service outcomes and promptly update customer and stores /n
- Investigate complex issues and collaborate with manager to achieve the best solution /n
- Track service parts and monitor repair progress to ensure timely resolution. /n
- Communicate with manufacturers regarding service quality issues /n




- Identify recurring issues and suggest improvement to warranty policies or repair processes /n
- Service as the primary point of contact for warranty and repair enquiries via phone and email /n
- Resolve escalated customer complaints with a solutions-oriented approach /n

What you'll need
to succeed /n /nSimilar experience in a high-volume environment. Ability to commit to an office-based role for 5 days./n /n /n What you need to do now /n /n /n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n /nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n /n#3025713/n

📌 Warranty & Service coordinator (Sydney)
🏢 Hays
📍 Sydney