Job Description
Put your customer service skills and coordination expertise at the heart of a global supply chain operation./n Your new company:Join an established organisation operating within the supply chain and customer services sector, supporting a diverse client base across an international environment. With a strong focus on service delivery, accuracy and long-term customer relationships, this is a great opportunity to join a collaborative team in a wide-ranging, fast-paced role. Your new role:As a Customer Service Coordinator, you’ll manage day-to-day client relationships and coordinate requests across internal teams to ensure customers receive an efficient and professional service. /n

Key responsibilities
will include: /n /n
- Acting as a key contact for customer enquiries via phone and email /n
- Managing client requests from initial submission through to completion /n
- Coordinating materials and requirements across internal teams /n
- Managing customer approvals and resolving service issues /n
- Supporting new customer and account set-up /n
- Producing and coordinating customer reports /n
- Maintaining accurate customer information across internal systems /n
- Identifying opportunities to introduce clients to additional services /n
- Supporting customer communications and marketing initiatives /n
- Working with local and international teams to meet customer requirements /n
- Occasionally assisting with customer meetings, training and site visits /n What you’ll need to succeed:You’ll have previous experience in customer service, account coordination,



administration or client liaison, ideally within a fast-paced commercial or service-based environment./n /nYou’ll also bring:/n /n /n
- Strong written and verbal communication skills /n
- Excellent attention to detail and administrative capability /n
- Confidence in managing competing priorities and working independently /n
- Strong problem-solving skills and a solutions-focused approach /n
- Competency with Microsoft Office and confidence in learning recent systems /n
- Good literacy and numeracy skills /n
- A positive and collaborative approach to working with others /n
- The ability to adapt effectively to changing priorities /n Above all, you’ll be customer focused, organised and comfortable coordinating multiple stakeholders to deliver a high standard of service. /n What you’ll get in return:This is an opportunity to develop your career within an established organisation offering exposure to customer service, account coordination, sales support and broader commercial operations./n /nYou’ll work as part of a collaborative team, build relationships with customers and international stakeholders, and gain broad experience in a varied position where initiative and problem-solving are valued./n /n What you need to do now:If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now./n /nIf this job isn’t quite right for you, but you are looking for a current position, please contact us for a confidential discussion about your career./n /n /n#3025566/n

📌 Customer Service Coordinator (Melbourne)
🏢 Hays
📍 Melbourne