Job Description
/n 29th October, 2026/n Fantastic opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Building team, working in and around the South East Metro Region. Your responsibilities will include: /n /n
- Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner /n
- Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings. /n
- Explain to customers how to use products and ensure that customers have all required manuals /n
- Be on time to appointments and phone to cancel or change appointments if emergency delays occur /n
- Ad Hoc Site Inspections for active jobs /n
- Ensure on-site works are undertaken to both Metricon and current industry standards /n
- Attend required department office day, as well as playing an active part of team development /n




- Progress efficiently through both the diagnostic and action stages of each allocated home; and /n
- Up to date recording were required with all reports. /n /n What's on Offer:/n /n /n
- Car included /n
- Prospect to lead a critical customer facing function /n
- Influence customer experience and operational excellence /n
- Supportive team culture /n
- Competitive salary package and career development opportunities /n /n /n The successful candidate will have:/n /n /n
- A trade background in the construction industry highly desirable /n
- Experience in a customer service/contact role is required /n
- Experience in the building industry
- preferably in the volume new-home environment /n
- Cert IV in Building is highly regarded /n
- The ability to self-manage and lead others in a time critical environment is of utmost importance /n
- Working knowledge of Australian Building Codes, standards and regulations; and /n
- Great Attitude /n /n /n /n

📌 Warranty Supervisor (Melbourne)
🏢 Talented Personnel
📍 Melbourne