Lead DBI claims resolution with empathy, efficiency, and consumer focus.

About the Role:

The Claims Specialist manages a portfolio of DBI claims, delivering empathetic and effective claim resolution while supporting stronger consumer protection outcomes.

What we are looking for:

- Proven record of successful administration and management of insurance claims, ideally within Builders Warranty Insurance or similar scheme (eg Property Claims), or proven experience in providing legal advice to companies involved in the construction, property or strata management sectors.
- Demonstrated ability in developing claim strategies and attending VCAT conferences.
- You have demonstrated analytical skills and insurance or construction industry acumen.
- Conflict Management: Listens to, and acknowledges that, the concerns of others have been heard; clarifies the problem/s; seeks options to resolve conflict; negotiates agreed actions to deal with conflict.
- Plans and prioritises work to ensure outcomes are achieved within agreed timeframes; resists the temptation to react immediately without taking time to think things through; uses strengths to contribute constructively and consciously manages the impact of own weaknesses; anticipates own reactions to situations and prepares accordingly.
- Identifies and understands the long-term impact of particular courses of action on the organisation's objectives; understands how various processes within an organisation integrate; recognises components of a system and their interconnections.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

About the BPC

BPC is Victoria's regulator for building and plumbing.





It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, transparent communication with practitioners, efficient processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at View email address on jobs.careers.vic.gov.au .

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

📌 Claims Specialist (Melbourne)
🏢 Building & Plumbing Commission
📍 Melbourne