Key Responsibilities
• Coordinate post-installation activities for current devices and technology deployments across restaurants.
• Liaise with field installers to verify successful hardware installation.
• Work closely with internal IT and infrastructure teams to complete device configuration and setup.
• Perform Level 2 technical support, troubleshooting, and issue resolution during deployment.
• Configure devices, validate network connectivity, and ensure systems are operating correctly.
• Conduct functional testing and user acceptance checks before handover.
• Monitor installation progress and coordinate any follow-up activities required.
• Escalate complex technical issues to Level 3 or specialist teams when necessary.
• Maintain accurate deployment documentation, asset records, and support tickets.
• Communicate project status, risks, and issues to relevant stakeholders.
• Support rollout activities across multiple sites while ensuring minimal operational disruption. Skills & Experience
• Experience in a Level 2 IT Support, Technical Coordinator, Deployment Engineer, or similar role.
• Strong understanding of Windows devices, networking fundamentals, and endpoint configuration.
• Experience configuring hardware, software, and peripheral devices.
• Ability to coordinate with multiple technical and operational teams.
• Strong troubleshooting and problem-solving skills.
• Experience using IT service management or ticketing systems.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple deployment activities simultaneously.
• Experience supporting large-scale, multi-site environments is highly desirable.
• Retail, hospitality, or restaurant technology deployment experience is an advantage.