Why Join DXC Technology

DXC's Insurance Software and Business Process Services (ISB) division partners with some of Australia's leading insurers and self-insured organisations, delivering creative solutions across claims, policy administration, analytics and digital engagement. This is an opportunity to step into a highly autonomous technical role where you will influence complex entitlement decisions, provide expert guidance to claims teams and contribute to the continuous improvement of work capacity assessment practices within a self-insured environment.

About the Role

This specialist role offers a unique combination of technical expertise, leadership, and autonomy. As the dedicated Work Capacity Specialist, you will take ownership of the end-to-end work capacity determination process, applying your deep technical knowledge and experience to drive fair, evidence-based outcomes. Whether you're a Senior Case Manager with a high level of work capacity experience looking to take the next step in your career, a Technical Specialist seeking greater ownership of processes, or an experienced Work Capacity Specialist interested in an exciting opportunity within a self-insured environment, this role provides the platform to make a genuine impact.

In this role, you will independently assess complex medical, vocational, and legislative information to make evidence-based determinations regarding: Capacity for work, Suitable employment, Earnings capacity, Ongoing entitlement to weekly compensation benefits. You will act as the subject matter expert for all work capacity matters, ensuring decisions are fair, defensible, and compliant with NSW Workers Compensation legislation. You will also provide technical guidance to claims teams, supporting reviews,



disputes, and capability development through coaching and mentoring. Offering significant autonomy and influence, this role is ideally suited to someone who enjoys legislative interpretation, technical decision-making, stakeholder engagement, and solving complex claims challenges.

Key Responsibilities

- Make complex work capacity and entitlement decisions, ensuring compliance with relevant workers compensation legislation, regulatory requirements and procedural fairness principles.
- Analyse medical, vocational and factual evidence to determine work capacity, suitable employment and ongoing entitlement outcomes.
- Manage reviews, disputes and escalated matters, working closely with key stakeholders and legal representatives to support robust and defensible decision-making.
- Provide technical guidance, coaching and support to Claims Professionals and Case Managers, driving consistency and capability across the team.
- Maintain strong governance, quality assurance and compliance standards, ensuring audit readiness and high-quality decision outcomes.
- Identify opportunities to improve processes, enhance decision quality and contribute to continuous improvement initiatives across the work capacity function.
- Monitor trends, risks and emerging issues to support effective claims strategies and positive recovery and business outcomes.





What You'll Bring

- Proven experience in workers compensation claims, work capacity, technical specialist, injury management or self-insurance environments.
- Strong understanding of NSW Workers Compensation legislation, guidelines and standards of practice.
- Experience assessing complex medical and vocational evidence.
- Demonstrated experience managing reviews, disputes and technically complex claim matters.
- Ability to make sound, evidence-based decisions and communicate outcomes clearly and confidently.
- Experience providing technical support, coaching or mentoring to claims professionals is highly regarded.

Skills

- Advanced legislative interpretation and decision-making capability.
- Strong analytical and critical thinking skills.
- Excellent written communication and decision-writing skills.
- Stakeholder management and influencing capability.
- Governance, compliance and risk management awareness.
- Continuous improvement mindset.
- Ability to work autonomously while managing competing priorities.

Qualifications

A qualification in Health, Allied Health, Nursing, Rehabilitation, Human Resources, Business or a related discipline will be highly regarded.

Why This Role?

This is more than a traditional work capacity role. You'll be entrusted with ownership of complex determinations, influence claim strategy and act as a key technical resource within the business. If you enjoy interpreting legislation, navigating complex evidence and supporting others to make quality decisions, this role offers the opportunity to make a genuine impact while further developing your technical expertise.

Our Culture

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📌 Technical Manager (Sydney)
🏢 DXC Technology Morocco
📍 Sydney