Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.

Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.

Position Overview

Our client is looking for an individual who will act as the operational control centre of their IT service department.

Key Responsibilities:

- Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.
- Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.
- Sales Support: Organizing and scheduling meetings with potential new clients for the sales team.
- Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.
- Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.
- Problem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.

Candidate Profile

Our client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset.

Requirements:

- Passion for organization – planning, coordinating,



and multitasking come naturally.
- Structured and reliable working style with a solid sense of ownership.
- Solution-oriented approach to challenges.
- Strong service awareness and dedication to customer satisfaction.
- Excellent communication skills with both customers and technical staff.
- Collaborative team spirit.
- German language skills at B1 level or higher.

Preferred Qualifications:

- Experience in dispatching, coordination, or customer service
- Familiarity with ticketing or dispatch software

What Our Client Offers

100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).

Full‐Time Employment: A stable, permanent position with regular working hours.

Flexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.

Professional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows.

Long‐Term Stability: The client is seeking a committed, long‐term addition to their team rather than a short‐term contractor.

Competitive salary package including up to $120k + super + other benefits.

Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.

Flexible working for work‐life balance.

"Never Stop Growing": 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply).

Weekly internal training and access to our learning library.

FastTrack mentoring program.

MAD Council participation, focused on equality, charity and environment.

Tesla company car option (conditions apply).

Regular social events and a genuinely strong team culture.

📌 Technology Service Delivery Team Leader (Melbourne)
🏢 Department of Transport and Major Infrastructure
📍 Melbourne