Senior AI Design Researcher – CX (Melbourne)

Senior AI Design Researcher – CX (Melbourne)

30 Oct
|
Mercor
|
Melbourne

30 Oct

Mercor

Melbourne

Coinbase is seeking a Complaints Analyst to join the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.

You will own assigned cases from intake through resolution, maintain thorough case records in Salesforce, and escalate complex issues with transparent documentation. The role emphasizes QA, calibration, and ongoing process improvement.

📌 Senior AI Design Researcher – CX (Melbourne)
🏢 Mercor
📍 Melbourne

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