Role: Psychosocial & Disability Service Assistant Manager

Employment Type: Full-time

Locations: Joondalup & Fremantle

PLUS,Superannuation contribution

PLUS,Salary Package benefits of up to $18,500 – See benefits outlined below.

Our Values

Compassion, People Focused, Inclusion, Integrity, Respect, Teamwork

About Us

Black Swan Health Limited provides high-quality, evidence-based, safe primary health services and disability services.

Black Swan Health is one of the largest primary health care organisations in WA. This multi-award-winning company employs a full multi-disciplinary health professional and disability services team.

With several funding streams, Black Swan Health delivers a range of primary health services including (but not limited to), diabetes and multidisciplinary chronic conditions services, psychology and counselling services, youth mental health services, community early psychosis treatment and recovery programs, street doctor services, disability and psychosocial services.

Black Swan Health is an independent not-for-profit organisation governed by an experienced and skills-based Board of Directors

The Role

The Assistant Manager will be responsible for supporting, supervising, and guiding the Support Coordinator Team.

Additionally, providing support and supervision for the Intake team to conduct intake assessments for potential NDIS and Psychosocial clients, and allocation of clients across the Disability and Psychosocial Services team.

The Assistant Manager will apply a person-centred and solution-focused approach to team supervision and service delivery that aligns with the implementation of the NDIS Quality and Safeguarding Framework and the National Mental Health Standards.





Duties and Responsibilities of the Position

- Provide supervision to the support coordination team
- Maintain a robust knowledge and understanding of the NDIS and Psychosocial Program and its impact on clients
- Support the continuous improvement of processes
- Develop and maintain relationships with key stakeholders (including networking and outreach)
- Facilitate client referrals into Black Swan Health Disability Service, ensuring a high client retention rate
- Create and maintain recent linkages and relationships with relevant agencies to optimise client referrals to Black Swan Health.
- Ensure continuity of engagement with service providers through continuous monitoring and review
- Support Triage & Service Navigator to identify client needs and availability of services
- Support the intake team through the intake and assessment process for potential NDIS and Psychosocial clients
- Client allocation and caseload management
- Maintain oversight of case notes to ensure a consistently high standard of documentation
- Build staff capacity and facilitate the effective sharing of knowledge and resources
- Support and maintain a culture of continuous improvement
- Maintain and role-model a strong person-centered approach, and respond to people experiencing multiple difficulties in a calm and professional manner




- Ensure responsible collection and accurate recording of data
- Monitor service outcomes and provide reports to Black Swan Health as required
- Ensure effective staff use of the client information management system for timely and accurate reporting and invoicing
- Manage the team to ensure effective use of client support coordination funding
- Facilitate group and individual reflective practice sessions.

General

- Ensure compliance with all relevant legislation, including Equal Employment Opportunity, Occupational Health and Safety, and all policies, procedures and guidelines as determined by Black Swan Health.
- Undertaking training as required (e.g. NDIS and supervision training)
- Work within a recovery framework
- Other duties as required.

The successful candidate will have

- Relevant degree level qualification in the social/human sciences, including psychology, social work, counselling
- Experience in management/leadership supervising staff.
- Demonstrated experience working with people who live with a disability and/or with severe and persistent mental illness.
- A demonstrated person-centered approach.
- Strong case and stakeholder management skills.
- Ability to work autonomously but as part of a multi-disciplinary team across diverse locations.
- Highly developed interpersonal communication skills, including relationship building, negotiation and conflict resolution skills
- High-level computer skills, including demonstrated experience with Windows-based packages and client information management systems.
- Demonstrated knowledge of National Disability Insurance Scheme service

📌 Psychosocial Assistant Manager (Joondalup)
🏢 Black Swan Health
📍 Joondalup