First-Line IT Support Agent (Townsville City)

First-Line IT Support Agent (Townsville City)

30 Oct
|
Western Health
|
Townsville City

30 Oct

Western Health

Townsville City

Cybertill is seeking a 1st Line Service Desk Agent to provide skilled, responsive technical support across Australia and New Zealand. You will handle incidents, guide customers, document steps and escalate when needed. The role focuses on delivering a positive customer experience and contributing to knowledge base improvements.

You will work with Cybertill EPOS and retail systems, using Zendesk for ticketing and leveraging remote support tools to resolve issues with speed and accuracy.

📌 First-Line IT Support Agent (Townsville City)
🏢 Western Health
📍 Townsville City

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