Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq: DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.

With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at www.descartes.com.

We're growing fast and invite you to join our amazing team.

Mission — Why the Job Exists

The Director of Professional Services for our TMS pillar will lead a professional team of business and technical experts in complex software implementations for international customers across Europe. The role brings together business leadership, consulting, and commercial judgement to identify risks early,



create alignment and steer customers and internal teams toward successful outcomes.

Outcomes — What Success Looks Like

- Deliver complex TMS implementations that achieve agreed customer outcomes, timelines, scope and commercial objectives.
- Identify risks early, establish strong governance, and take corrective action before issues impact delivery or customer relationships.
- Build trusted customer relationships, confidently engaging senior stakeholders and navigating challenging conversations.
- Drive commercial performance, balancing customer needs with contractual commitments, scope, resources and financial outcomes.
- Create alignment across teams, working with our Sales, Product Management, Customer Success, Support and Engineering departments to resolve dependencies and keep programmes moving.
- Continuous Improvement of Professional Services execution process to strengthen implementation practices and reduce time-to-value.

Skills & Competencies — How The Work Gets Done

- Software Implementation: You bring strong experience in Professional Services, enterprise software implementation and consulting, ideally within TMS, supply chain, logistics or another complex enterprise software workplace. You understand software implementation in a commercial environment, with a focus on scope management, resource availability, delivery risk and customer
- International Customers:



You can organise and steer complex international customer programmes, quickly spotting when something is going off track and creating the context needed to make good decisions. You combine strong commercial judgement with a consultative approach and are comfortable influencing senior customer and internal stakeholders' expectations, and can operate with autonomy in complex situations.
- Strategic Leadership: Greater emphasis on defining and executing the Professional Services strategy, driving organisational growth, scalability, and operational excellence.
- Executive Sponsorship: Acting as executive sponsor for strategic customer engagements and managing critical customer escalations.
- Professional Services Methodology & Standardisation: Ownership of implementation standards, governance frameworks, delivery methodologies, and best practices.
- Resource & Capacity Planning: Responsibility for long-term capacity planning, workforce management, and balancing demand with available resources.
- Business Development Support: Active involvement in pre-sales activities, strategic opportunities, contract negotiations, and delivery planning.
- People Leadership & Talent Development: Build, coach, and develop high-performing teams while driving talent development, succession planning, and employee engagement.
- Financial & Commercial Management: Ownership of budgeting, forecasting, resource utilisation, revenue, margin, and overall delivery profitability.

People Leadership & Talent Development

- Lead, coach and develop a high-performing team of consultants and project managers.
- Foster a culture of accountability, collaboration and continuous learning.
- Drive tal

📌 Director, Professional Services (Brisbane)
🏢 The Descartes Systems Group
📍 Brisbane