NDIS Rostering & Administrative Support Specialist

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Profile Requirements:

- Experience in NDIS, aged care or disability services administration is highly regarded
- Experience in rostering, scheduling and workforce coordination ideally in a care or community services environment
- Proficient in care management or rostering software and Microsoft Office Suite
- Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders
- High attention to detail with the ability to manage compliance documentation accurately and to deadline
- Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours
- Stable internet connection and professional home office setup

Core responsibilities:

- Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care,



and veterans services
- Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork
- Handle participant onboarding administration including referrals, intake forms and service agreements
- Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners
- Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage
- Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements
- Maintain accurate client and worker records across internal systems
- Assist with invoicing, funding management and NDIS claims administration
- Coordinate with NDIS planners, LACs and external stakeholders as required
- Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency

Benefits:

- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.

📌 NDIS Rostering (Canberra)
🏢 Outsourcey
📍 Canberra