The Lutheran Aged Care, NSWNMA and HSU NSW Enterprise Agreement

Reporting to

Last Reviewed

August 2026

Lutheran Aged Care - Overview

Lutheran Aged Care (LAC) Albury is a significant service organisation providing a range of aged care services across a number of facilities and the community, designed to meet customer needs. LAC is an independently run, not for Profit Company primarily funded by the Commonwealth Government. The organisation has a business structure incorporating the Lutheran Church of Australia (NSW district), the Board of Governance and Managing Director.

The services that are part of this structure are Dellacourt Residential Aged Care facility, Yallaroo Residential Aged Care facility, Community Services, Emily Gardens Residential Aged Care facility, Nicholson Park and Pemberton View Independent Living Villages, Administration & Finance, Hotel Services, Property & Maintenance, Quality and Staff Development, Human Resources Management and Support Services (including pastoral care and volunteer coordination). LAC employs approximately 300 staff (including casuals) comprising nursing, personal care, maintenance, management and administrative staff.

The Role:

As part of the food services team you are required to assist with facilitating a high quality, cost effective food and beverage service to all customers of Lutheran Aged Care in accordance with dietary, statutory and best practice guidelines.

Position Objectives:

Under the direction and supervision of the Hotel Services Manager you are to demonstrate leadership and coordination through utilisation the Food Management System (Netmenu) and associated functionality to provide a:





- High quality standard of food and beverage service that enhances resident lifestyle and encourages residents' participation and appetite.
- Commitment to the values and philosophy of Lutheran Aged Care.
- Commitment to the Quality program including documentation, utilisation, auditing, continuous improvement and risk management activities.
- Commitment to the Work Health &Safety; program including consultation, risk management and injury management activities as set out in Lutheran Aged Care's quality and other documentation.
- Commitment to the privacy and confidentiality requirements as set out in Lutheran Aged Care's documentation.
- Commitment to ongoing personal and career development.

Knowledge, Skills and Experience

Trade Qualified Commercial Cook or Chef

Yes

High level of oral and written skills.

Yes

Computer and keyboard skills, including utilisation of the MSOffice suite of products (Outlook, Excel etc).

Yes

Current Food Safety Supervisors certification

Yes

Demonstrated ability to supervise and lead staff

Yes

Demonstrated utilisation of Food Management System software (eg NetMenu)

Yes

Demonstrated ability to work within policy and guidelines

Yes

Demonstrated understanding of Food Standards Code, Food Act 2003 and Food Regulation 2010.

Yes

Demonstrated understanding of the Aged Care Accreditation process.

Yes





Experience in all aspects of planning and preparation of meals in a commercial setting.

Yes

Ability to work as part of a team or individually

Yes

Demonstrated understanding of food requirements for the elderly and vulnerable

Yes

Key Accountabilities

- Coordinate ordering and menu development as directed by Hotel Services Manager through the utilisation of the relevant Food Management Software (currently NetMenu).
- To monitor quantity and quality of items such as crockery, cutlery and linen and forward orders to manager as required.
- To maintain all documentation as requested by senior staff
- Maintain privacy and confidentiality principles as set out in Lutheran Aged Care's documentation.

Communication

- Coordinate and direct the work of staff involved with the preparation and delivery of food.
- Communicate expressed and observed meal preferences of residents to facility manager, in charge person, chef or cooks.
- Act on information received from facilities in relation to change in orders, comments and complaints forms and other matters when required.
- Communicate to external and internal customers in a professional manner.
- To liaise with and be accountable to executive staff at Emily Gardens and within the organization.

Enterprise

- Assist in the planning and review of menus in collaboration with the Food Services Manager, Directors, Dietitian and clients.
- Organise own work schedules and delegate as appropriate.
- Responsible for the planning, cooking ,ordering and preparing of all meals
- Monitor food wastage/quantities and make appropriate changes to menus.<

📌 Food Supervisor (Albury)
🏢 Lutheran Aged Care
📍 Albury