Who is Audika? Audika is part of Demant , a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity - Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We're looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you're passionate about meaningful conversations, thrive in a contact centre setting, and want to make a real difference in people's lives, this role is for you.

What You'll Be Doing

- Making outbound calls as part of promotional campaigns (e.g . offering and scheduling free hearing tests, hearing aid trials, adjustments)
- Following up on leads generated from direct marketing and rebooking lapsed clients
- Booking and managing clinic appointments using our CRM and internal systems
- Accurately updating client records and ensuring all information is documented
- Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
- Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We're Looking For

We strongly welcome applicants with previous contact centre,



phone-based/ telephone sales experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors. The ideal candidate will:

- Be an excellent communicator who can adapt their style to each client's needs
- Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
- Have strong experience working in fast-paced, target-driven contact centre environments
- Be highly proficient with CRM platforms and confident navigating multiple systems
- Demonstrate strong organisational skills and attention to detail
- Thrive in a team-focused, customer-first culture
- Be motivated by KPIs and take pride in achieving individual and team goals

What You'll Get in Return

- A structured onboarding and training program with ongoing coaching
- Monthly and quarterly incentives based on performance
- A collaborative, inclusive, and fun workplace culture
- Access to MyRewards - exclusive discounts and wellness benefits
- Career growth opportunities within a purpose-led global organisation

Our Values

- Create trust through care and accountability
- Work as a team , supporting each other's success
- Embrace a can-do attitude and a passion for service
- Drive innovation to improve client outcomes
- Make a Difference with Every Call

Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.

📌 Outbound Call Centre Representative (Newcastle)
🏢 Demant
📍 Newcastle