When wild weather hits, whether it’s severe summer storms, flash flooding or bushfires, Queenslanders don't wait on the sidelines. We check in on our neighbours, lend a hand and help our communities rebuild.

At Randstad, our preparation to support our trusted clients starts long before the clouds roll in. When severe events strike, the demand for support surges instantly and having compassionate, reliable people ready to step up makes all the difference.

What is this role? (Talent Pool / Pipelining)Readf

This is an Expression of Interest (EOI) to join our dedicated Disaster Response Talent Pool.

While there may not be an immediate deployment today, we are gathering passionate individuals who want to be pre-qualified, prepared, and ready to activate as soon as severe weather or an emergency event impacts Queensland communities.

When disaster strikes, you will be among the first we call to provide rapid, compassionate support.

Here’s what we do know

- Contracts will be casual & full time hours only (no part time sorry at this stage)
- Locations across Mt Gravatt or Brisbane’s northside will be available (a form will be sent to you to gather your preference of location)
- Pay rate will fall between $39 - $51 an hour + super + penalty rates where applicable
- Each role type will have an element of customer service required and call centre duties
- Every position requires full working rights in Australia, WHV may be considered
- Ability to pass a criminal history check

The Difference You’ll Make

As part of our disaster support team, your work within the call centre directly touches real lives during some of their toughest moments. Depending on your skills and experience, you could be:

- Being the steady, empathetic voice on the phones, guiding distressed locals through [claims / relief grants / support services] with care and patience.




- Providing administrative or operational backbone So resources and relief move without delay.
- Processing home or motor claims to help individuals, families and small businesses take their first steps toward recovery.

Who We Are Looking For

You don’t necessarily need years of emergency management experience—what matters most is your heart, calm demeanor and desire to give back. These roles will require a level of technical skills and exposure within the contact centre space is highly regarded

- Empathy & Active Listening: You understand that people experiencing loss or stress need dignity, warmth and genuine reassurance.
- Calm Under Pressure: You can maintain composure in rapid-moving, high-stress situations.
- Flexibility & Readiness: You’re open to casual, surge or short-term contract work when seasonal events unfold.
- A "Can-Do" Community Spirit: You are genuinely motivated by making a tangible difference for fellow Queenslanders.

Why Join Our Response Network?

- Purpose That Hits Home: Experience the deep reward of being there for local communities at their hour of greatest need.
- Be Prepared: Complete any necessary onboarding and documentation ahead of time so you feel confident and supported if and when activated.
- People-First Culture: Caring for distressed communities requires strong personal resilience. We ensure our team is backed by strong peer networks and comprehensive mental health/well-being support (EAP).
- Flexibility: Work with us on an on-call, surge, or project basis that fits around your life.

Ready to lend a hand when Queensland needs you?

Join our community response talent pool today.

Click "Apply Now" to receive your shortlisting form

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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