About Justrite Safety Group

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion.

Hit the road with Global Spill Control! Manage key mining & safety accounts across QLD with Aussie-made products and a trusted industry leader.

Our client Global Spill Control is a leader in spill control, containment, and site safety solutions since 1991 and now have the backing of a US powerhouse in the safety industry. They manufacture over 90% of products in-house at their Melbourne facility including absorbents, spill kits, dangerous goods storage, bunds, and safety signage. Customers span major industries - mining, oil & gas, government agencies, and more.

The contribution you will bring to this role:

As a Customer Service Representative, you’ll be a key contact for external and internal customers, providing responsive support across Justrite product lines and helping ensure a smooth customer fulfillment experience. You’ll manage customer orders, research and resolve service issues, communicate proactively with internal teams and customers, and contribute ideas that improve our systems, processes and customer experience.

In this role, you will work closely with colleagues across Sales, Marketing, Finance, Shipping/Traffic and Planning to resolve customer needs accurately and efficiently while building solid product, system and customer knowledge.

About the team:

As a member of our Customer Service team, you’ll join a dedicated team committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You'll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite's reputation as a leader in safety and protection.





What you will do at Justrite:

- Process external and internal orders to support accurate and timely deliveries, with a focus on departmental standards for quality, efficiency and productivity across all ordering methods.
- Research, analyze and provide solutions to customer service issues, including product availability, invoices, proof of delivery, distribution, pricing and logistics matters.
- Proactively maintain open communication with Sales, Marketing, Finance/Credit, Shipping/Traffic and Planning to resolve customer and process issues.
- Issue return authorizations and billing adjustment requests to support billing reconciliation.
- Manage specific customer requirements, including those of key customers, accurately and professionally.
- Demonstrate strong customer service and product knowledge and support colleagues when additional assistance is needed.
- Keep current on product information, marketing activity and system capabilities.
- Investigate and recommend improvements within customer-facing processes and systems.
- Prepare reports, identify trends and communicate relevant information to management as requested.
- Follow safe work practices at all times and contribute to a cooperative work environment.

Competencies:

- Customer Focus

Keeps customer needs at the center of decisions and provides qualified, responsive and accurate service.

- Communication

Communicates clearly and professionally with customers, colleagues and cross-functional stakeholders.

- Problem Solving

Researches issues, evaluates information and identifies practical solutions to customer and order-management needs.

- Organization & Prioritization

Organizes work effectively, manages multiple priorities and meets deadlines in a fast-paced environment.

- Attention to Detail

Maintains accuracy in orders, customer information, documentation and follow-up.

- Collaboration

Works cooperatively with colleagues and cross-functional teams to resolve customer issues and support shared goals.

- Continuous Improvement

Identifies opportunities to improve customer-facing processes, systems and ways of working.

- Ownership & Accountability

Takes responsibility for customer requests and follows through on commitments through resolution.





Your skills and expertise:

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

Basic Qualifications

- 2+ years of Customer Service experience in a fast-paced business environment.
- Professional telephone and written communication skills with internal and external customers.
- Strong customer service skills, attention to detail and a positive, cooperative approach.
- Ability to organize, set priorities, meet deadlines and manage multiple tasks.
- Computer literacy and experience with Microsoft Office applications.
- Ability to foster a cooperative work workplace and work effectively across functions.
- Fluent English.

Preferred Qualifications

- Experience with Salesforce and/or ERP platforms.
- Experience in industrial, technical, manufacturing or safety-related markets.

Compensation:

The compensation will be commensurate with experience. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. At Justrite, we have an annual evaluation system that supports professional and financial growth based on achieved results and objectives.

Benefits:

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You will receive a competitive salary and benefits package. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.

Why Choose Justrite Safety Group?

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you’ll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

📌 Customer Service Representative (Melbourne)
🏢 Justrite Safety Group
📍 Melbourne