Company Description The HR Ally combines AI-driven technology with deep human expertise to deliver transformative HR solutions for small and medium-sized businesses. The team helps organizations improve recruitment, workforce management, performance, and training design, acting as a strategic partner rather than a traditional service provider. With offerings that include AI-integrated HRMS, AI-powered recruitment, performance management, and holistic HR partnerships, The HR Ally supports businesses in aligning people strategies with overall business goals. The company is driven by a vision to make HR efficient, scalable, and impactful for resource-constrained SMEs, enabling them to build stronger, smarter, and more productive workplaces.
Role Description The ServiceNow Architect will be responsible for designing, implementing, and optimizing ServiceNow solutions that support The HR Ally’s HR technology offerings for client organizations. This full-time, on-site role based in Sydney, NSW includes leading architectural design, defining platform standards, and ensuring scalable, secure configurations across ServiceNow modules. Day-to-day tasks involve collaborating with stakeholders to gather requirements, translating business needs into technical solutions, overseeing integrations with external systems, and guiding development teams through best practices. The role also includes reviewing technical designs, conducting platform health checks, managing releases, and providing technical leadership on ServiceNow roadmap and governance. The ServiceNow Architect will work closely with HR,



technology, and business teams to ensure solutions are aligned with client objectives and deliver measurable value.
Qualifications

- Robust ServiceNow Architecture and Architectural Design skills, with experience designing scalable, secure, and maintainable platform solutions.
- Hands-on Software Development experience in ServiceNow (e.g., JavaScript, workflows, UI policies, business rules) and configuration of core modules.
- Integration expertise, including REST/SOAP APIs, data migration, and connecting ServiceNow with third-party HRMS, ITSM, and business systems.
- Project Management skills to lead end-to-end ServiceNow implementations, coordinate cross-functional teams, and manage timelines and deliverables.
- Solid understanding of ITSM, HRSD, or related ServiceNow products, including best practices for platform governance and instance management.
- Ability to translate business requirements into technical designs, with strong analytical, problem-solving, and documentation skills.
- Effective communication and stakeholder management skills, with the ability to collaborate with technical and non-technical partners.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer) are highly beneficial.
- Experience working with HR technology or solutions for SMEs is a plus, along with familiarity with agile

📌 ServiceNow Architect (Sydney)
🏢 The HR Ally
📍 Sydney