Be part of something bigger than the role itself

- Casual chance available in Events team
- Based in Royal Botanic Garden Sydney
- Hourly casual rate starting from $42.71 (Clerk Grade )

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.
The role
Be one of the welcoming faces of the Botanic Garden of Sydney, helping visitors make the most of their experience while supporting the day-to-day operation of our visitor, retail and event spaces.
In this role, you will answer enquiries, share information about exhibitions, events, tours and other experiences, process retail, or assist with the delivery of events.

This is an hands-on, customer-facing roles suited to people who thrive in a quick-paced, dynamic environment and can confidently balance competing priorities. You will need to be proactive, adaptable and solutions-focused, with the ability to multitask, think on your feet and resolve challenges while maintaining a high standard of service. Whether supporting retail and visitor services or the delivery of events, you will build positive relationships with visitors, clients and stakeholders, communicate effectively and manage expectations with professionalism. The ability to remain calm under pressure,



use initiative and work both independently and collaboratively is essential to success in these roles. Experience in hospitality and/or retail will be highly regarded.
For more information about this position, read the full Role Description: Visitor Services Officer

What you will bring to the role:

- Experience in retail, visitor services, hospitality, event delivery or another customer-facing environment, with confidence engaging with a diverse range of visitors, clients and stakeholders.
- A proactive approach to customer engagement, retail sales and event delivery, with the ability to identify opportunities, anticipate needs and contribute to positive commercial and customer outcomes.
- Strong communication and interpersonal skills, with the ability to provide clear information, build positive relationships, manage client and stakeholder expectations, and resolve issues professionally.
- Robust organisational and multitasking skills, with the ability to manage competing priorities, work to deadlines and remain calm under pressure in a fast-paced environment.
- A proactive, solutions-focused mindset, with the ability to think on your feet, troubleshoot challenges and take initiative to ensure smooth day-to-day operations and successful event delivery.
- The ability to work independently with limited supervision,



while collaborating effectively with colleagues, clients, suppliers and other stakeholders to achieve shared outcomes.
- Experience with retail transactions, cash handling and point-of-sale systems will be beneficial, along with the confidence to quickly learn relevant systems and technology.
- A strong customer service focus and attention to detail, with a commitment to maintaining high presentation standards across retail, visitor and event spaces.
- Flexibility to work outside normal business hours and on weekends when required, particularly to support the delivery of private and corporate events.

What is an essential requirement:

- Ability to work outside of normal working hours and on weekends if required.
- Current driver's licence

About Us
Botanic Gardens of Sydney , under the Royal Botanic Gardens and Domain Trust, is Australia's oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney's leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.
We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel sup

📌 Visitor Services Officer (Sydney)
🏢 Events
📍 Sydney