Job Prospect :: It Services Desk Officer :: Cheltenham :: 4 week contract

Role: IT Service Desk OfficerDuration: 4 week contractLocation: Cheltenham, 3192Rate: 39. 13 per hr + Super
Position Objective

- The IT Service Desk Officer is responsible for providing technical assistance and support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT resources, and ensuring the smooth operation of IT systems. The IT Service Desk Officer will work closely with other IT team members to maintain a high level of service and support, contributing to the overall efficiency and productivity of the organisation.

Key Responsibilities

- Technical Support & Incident Management
- Provide first level technical support and advice, triaging all incidents and service requests
- Offer guidance on IT policies and procedures, and assist in resolving technical issues
- Resolve hardware and software related incidents using remote management tools as required
- Log and track incidents and service requests in the client’s service management system, escalating as needed
- Maintain user accounts, groups, mailboxes, and core applications within the IT service desk’s approved list of changes




- Maintain high standards of communication and client service throughout the support process
- Monitor and respond to system alerts and service desk queues to ensure timely resolution

Qualifications and Experience

- The following qualifications and experience are required for the position:
- TAFE level qualifications in information technology or similar or equivalent experience gained by practical application over a reasonable period.
- Certified in ITILv4 (desirable)
- Previous IT Service Desk experience
- Demonstrated ability to work as part of a team to provide a high level of customer service in a professional manner.
- Proven experience using Microsoft systems and software such as Active Directory Services, MS Teams, Intune and 365 Administration Centres, TeamViewer, Windows 10/11, and Office 365 applications

What you need to do now:
If this sounds like you, please click 'Apply Now', or please send your updated CV to [email protected]
Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.#3025804

📌 IT Service Desk officer (CBD)
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📍 CBD