Put your customer service skills and coordination expertise at the heart of a global supply chain operation.

Your new company:Join an established organisation operating within the supply chain and customer services sector, supporting a diverse client base across an international environment. With a strong focus on service delivery, accuracy and long-term customer relationships, this is a great opportunity to join a collaborative team in a varied, fast-paced role.

Your new role:As a Customer Service Coordinator, you’ll manage day-to-day client relationships and coordinate requests across internal teams to ensure customers receive an efficient and professional service.
Key responsibilities will include:

- Acting as a key contact for customer enquiries via phone and email
- Managing client requests from initial submission through to completion
- Coordinating materials and requirements across internal teams
- Managing customer approvals and resolving service issues
- Supporting new customer and account set-up
- Producing and coordinating customer reports
- Maintaining accurate customer information across internal systems
- Identifying opportunities to introduce clients to additional services
- Supporting customer communications and marketing initiatives
- Working with local and international teams to meet customer requirements
- Occasionally assisting with customer meetings, training and site visits

What you’ll need to succeed:You’ll have previous experience in customer service, account coordination,



administration or client liaison, ideally within a fast-paced commercial or service-based environment.
You’ll also bring:

- Robust written and verbal communication skills
- Excellent attention to detail and administrative capability
- Confidence in managing competing priorities and working independently
- Robust problem-solving skills and a solutions-focused approach
- Competency with Microsoft Office and confidence in learning new systems
- Good literacy and numeracy skills
- A positive and collaborative approach to working with others
- The ability to adapt effectively to changing priorities

Above all, you’ll be customer focused, organised and comfortable coordinating multiple stakeholders to deliver a high standard of service.

What you’ll get in return:This is an opportunity to develop your career within an established organisation offering exposure to customer service, account coordination, sales support and broader commercial operations.
You’ll work as part of a collaborative team, build relationships with customers and international stakeholders, and gain broad experience in a varied position where initiative and problem-solving are valued.

What you need to do now:If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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📌 Customer Service Coordinator (South Melbourne)
🏢 Hays
📍 South Melbourne