Change Manager Contract with Local Gov

Your New CompanyJoin a major Queensland Government organisation that plays an key role in supporting the state’s economic and social wellbeing. Based in Brisbane CBD, this organisation delivers essential services to Queenslanders and is undertaking business and technology change initiatives focused on improving processes, service delivery and organisational efficiency.Your New RoleAs the Change Manager, you will lead end-to-end change management activities across a key transformation initiative, covering strategy, planning, stakeholder engagement, business readiness, implementation and adoption.Working closely with the Project Manager and business stakeholders, you will:

- Develop and deliver the Change Management Plan, Change Impact Assessment and stakeholder engagement approach.
- Assess impacts across people, processes and technology, identifying business readiness requirements and adoption risks.
- Drive business process change and alignment across functions to improve organisational efficiency.
- Lead stakeholder engagement, workshops and communications across multiple levels of the organisation.
- Partner with the Project Manager and business stakeholders to define measurable project benefits and establish baseline measures.
- Track benefits realisation, including productivity gains, cost savings, service improvements and user adoption.
- Develop communication plans, workshop materials, training scripts, user guides and supporting documentation.
- Monitor change progress, risks and issues, escalating where appropriate.
- Support change adoption through feedback activities, stakeholder uptake tracking and risk mitigation.
- Develop structured handover documentation for solution owners, managers and end users.
- Support project assurance activities, including gateway reviews and the preparation of supporting artefacts.
- Promote knowledge sharing,



learning and continuous improvement throughout the project.

What You’ll Need to SucceedTo be successful in this role, you will bring:

- Proven experience delivering organisational change across complex environments, ideally including Queensland Government or broader public sector environments.
- Strong experience supporting system implementations, process transformation and/or operating model change.
- Demonstrated ability to integrate change management activities into broader project delivery.
- Strong capability in change impact assessment, business readiness, stakeholder engagement, communications, training and adoption.
- Experience facilitating workshops and engaging stakeholders across different business areas and organisational levels.
- The ability to define, track and report on change benefits and adoption measures.
- Strong communication, facilitation and relationship management skills.
- Knowledge of recognised change methodologies and frameworks, such as Prosci and Agile change, will be highly regarded.
- Exposure to PMBOK, PRINCE2 Agile, Lean, Six Sigma, ITIL, Jira and/or Confluence will also be advantageous.
- Ability to successfully complete the required criminal history screening prior to commencement.

What You’ll Get in ReturnThis is an opportunity to take ownership of the change function within a significant Queensland Government environment and work closely with project and business stakeholders to deliver measurable organisational outcomes.You’ll receive:

- Contract through to 31 December 2026, with extension options subject to agreement.
- ASAP commencement.
- Brisbane CBD location at 150 Mary Street.

What you need to do now

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#3025575

📌 Change Manager (Brisbane)
🏢 Hays
📍 Brisbane