As an ICT Support Technician, you will play a critical role in providing technical support to our restaurant team members, ensuring uninterrupted service for all ICT systems. You will be responsible for recommending products and solutions, troubleshooting ICT issues, maintaining hardware and software, and delivering outstanding support to our operational and back-of-house teams.

Key responsibilities

Provide timely and effective Level 1, 2, and 3 ICT support to support teams and restaurant staff, both onsite and remotely

Provide remote support and additional cover for our Brisbane based sites when required

Troubleshoot and resolve hardware, software, and network issues for both Apple and Windows operating systems

Assist in the configuration, maintenance, and troubleshooting of Sophos firewalls and other security solutions

Provide support of and maintain security of cloud-based software systems

Install, configure, and maintain ICT equipment, including laptops, desktops, tablets, POS terminals, printers, and networking devices

Collaborate with vendors and internal teams to resolve complex technical issues and implement system enhancements

Maintain accurate documentation of ICT assets, configurations, and support procedures

Develop a venue-based ICT budget and adhere to it

Utilise in-depth knowledge of the H&L; and Tevalis Point of Sale (POS) systems to address system configurations, product updates, and troubleshooting

About you

Minimum 2 years of experience in ICT support roles,



preferably in a hospitality or retail environment

Strong knowledge of both Apple and Windows operating systems

In-depth understanding of the H&L; Point of Sale (POS) system is essential

Familiarity with Sophos firewalls or similar security appliances is advantageous

Excellent interpersonal and communication skills, with a customer-focused approach

Ability to work independently and collaboratively in a fast-paced environment

Willingness to work flexible shifts, including weekends and public holidays

Competitive salary and benefits package

Chance to be part of a dynamic and growing restaurant group

Supportive and inclusive work environment

Training and professional development opportunities

Employee discounts at our restaurants

About us

Trader House is a collection of Melbourne and Brisbane’s most distinctive restaurants, bars and specialty food stores, led by chef, author and columnist Andrew McConnell and photographer Jo McGann.

Our Melbourne venues include Gimlet, Côte Basque, Apollo Inn, Cutler, Supernormal, Cumulus Inc., Marion, Builders Arms Hotel, Meatsmith, Morning Market, Stokehouse, Marea Beach House & Bar and Ultramarinos. In Brisbane, you’ll find Supernormal and Bar Miette.

Join a team shaping Australia’s hospitality culture across exceptional venues, each with its own identity and a shared commitment to great food, genuine service and memorable experiences.

#J-18808-Ljbffr

📌 ICT Support Technician (Melbourne)
🏢 Trader House
📍 Melbourne