EL1 Service Delivery – Participant Safeguarding Advisory

Robina | $602.55 per day + super | 12-month assignment | Hybrid working

Are you an experienced leader with a strong background in service delivery, safeguarding and operational coordination? An opportunity is available for an EL1 Service Delivery skilled to lead a team responsible for coordinating safeguarding advice, monitoring risk and supporting effective operational outcomes for NDIS participants.

Based in Robina, this full-time assignment offers hybrid working flexibility, with up to two days working from home per week.

About the Role

You will provide strategic leadership across operational coordination, risk monitoring and safeguarding advice functions. Leading a small team, you will oversee the intake, prioritisation and allocation of safeguarding advice requests, ensuring team capacity and resources are effectively managed to support timely, consistent and participant-centred outcomes.

You will provide guidance on complex safeguarding matters and emerging participant risks, build strong stakeholder relationships and deliver strategic advice to senior leaders. You will also drive continuous improvement initiatives, strengthen operational frameworks and support the ongoing development of the Agency's safeguarding capability.

Key Responsibilities

- Lead and manage a team responsible for safeguarding advice coordination, risk assessment and operational support.
- Oversee workflow allocation, team capacity and performance to ensure the timely and effective delivery of safeguarding services.
- Provide leadership and guidance on complex safeguarding matters, emerging participant risks and operational issues.
- Build and maintain productive relationships with internal and external stakeholders, influencing outcomes across operational and executive levels.
- Provide strategic advice on participant pathways,



specific participant cohorts and technical processes within SAP CRM and PACE business systems.
- Monitor operational performance, identify emerging risks and prepare management reporting to inform senior-level decision-making.
- Lead the development and maintenance of operational guidance, agency guidelines, correspondence and knowledge articles.
- Identify and implement opportunities to improve safeguarding processes, service delivery and organisational capability.
- Contribute to strategic planning, operational assurance and the development of frameworks, procedures and governance arrangements.
- Lead business improvement initiatives, projects and organisational change activities to support effective service delivery.
- Coach and develop team members, establish performance expectations and promote a high-performing, collaborative team workplace.
- Provide considered advice and recommendations to senior executives and relevant stakeholders to support informed decision-making.

About You

You are an experienced and proactive leader who can manage complex operational activities, guide a team through competing priorities and provide sound advice on safeguarding matters. You have strong judgement, excellent stakeholder engagement skills and the ability to identify risks, solve problems and drive improvements in a changing environment.

To be successful, you will demonstrate:

- Proven ability to lead and manage a high-performing team delivering safeguarding advice coordination, risk assessment and operational support.
- Strong workflow management capabilities, including allocating work,



monitoring team capacity and performance, and ensuring timely service delivery.
- The ability to provide leadership and guidance on complex safeguarding matters and emerging participant risks.
- Excellent stakeholder management, communication and influencing skills, including experience engaging with senior leaders and executive stakeholders.
- Demonstrated ability to drive continuous improvement and strengthen operational processes and organisational safeguarding capability.
- Strong planning, decision-making and problem-solving skills, with the ability to identify risks, manage competing priorities and deliver outcomes.
- Experience using data, performance reporting and analysis to inform decisions, monitor outcomes and identify improvement opportunities.
- The ability to communicate complex information clearly and provide practical, evidence-based recommendations.

Desirable experience and knowledge includes

- Knowledge of participant safeguarding principles, risk management frameworks and the NDIS operating environment.
- Experience developing operational guidance, business processes, frameworks or governance arrangements.
- Experience leading projects, business improvement initiatives or organisational change activities.
- Experience managing teams and delivering complex outcomes in a hybrid working environment.
- Knowledge of relevant legislative frameworks, government decision-making processes and agency guidelines.

Assignment Details

- Location: Robina, Queensland
- Rate: $602.55 per day + superannuation
- Duration: 12-month assignment
- Proposed Start Date: 11 January 2027, subject to any applicable pre-employment requirements
- Hours: Full-time, standard business hours
- Work Arrangements: Hybrid flexibility, with up to two days working from home per week
- Australian citizenship essential

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📌 Service Delivery – Participant Safeguarding Advisory (City of Gold Coast)
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