Customer Service Representative

Parramatta City of Parramatta

Posted today

Job Description

Description

At a Glance

Work type: 35 hrs per week
Salary: From $81, 327.89 + 12% superannuation
Employment Type: Full Time, Permanent
Closing date: 9pm, Sunday 1 November 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a transparent picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role
This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner

In this role you will:

- Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
- Responding to customer enquiries and requests in a professional and timely manner
- Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
- Using Council specific systems to administrate transactions on behalf of internal and external customers
- Contribute to the building of successful partnerships with customers and service providers

What’s on offer

We are offering a permanent full-time opportunity, with a competitive remuneration package from $81, 327.89 plus 12% superannuation .

Your employee experience with City of Parramatta includes:

- Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period
- Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years
- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
- Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

About you

The successful candidate is someone who:

- The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
- The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships
- Strong organisational skills and the ability to prioritise own workload

To be considered for this role, you must meet the essential requirements in the Position Description, including:

Qualifications/Licences:

- HSC or Equivalent Experience

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work.





This position requires the preferred candidate to undergo the below pre-employment compliance checks:

- Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact for a confidential discussion.

Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Global FMCG | Excellent career development opportunities | Gain knowledge across the Pacific market | Hybrid working

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

The opportunity

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division.

This role will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

Tasks & Responsibilities

- Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.
- Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.
- Address customer queries, concerns,



and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.
- Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.
- Build and maintain strong relationships with customers

What you will bring to the role

- Demonstrated customer service experience with strong communication skills.
- Proven ability to multitask and take initiative in high-pressure situations
- Naturally inclined to be the go-to person with a positive and proactive mindset
- High level of empathy and patience in handling diverse customer queries
- Skilled at building and nurturing relationships both internally and externally
- Experience in supply chain or exports desirable
- JDE experience an advantage

Only those with full, unrestricted working rights in Australia will be considered for this position.

Conviviality: the Pernod Ricard Way

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendship, and fun. Conviviality is energy, spirit and charisma, and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our four core values; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making current friends every day, and realizing our potential as people and as a business!

We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviours, and it’s what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week.

Our mix of benefits

Product allowance | Hybrid and flexible working | Summer hours | Employee Assistance Program | Generous parental leave policy | Career development | Office drinks & events | Inclusive culture ERG

Joining and contributing to an Inclusive workplace

As Créateurs de Convivialité, we are committed to better reflect the richness of our society, the marketplace, and communities in which we operate. We believe that it is the best way to build effective teams, understand our consumers by market and sustainably grow our business.

Pernod Ricard is part of Forbes World’s Best Employers and has been recognized by Equileap among the top 100 Employers for Gender Equality. As a skills-based organization, we ensure fair processes and equal opportunities for all candidates and team members by assessing your skills against role expectations. We recognize that some of you might need extra support with your application, require accommodations or special arrangements for your interview, if this is the case, please contact us, we would be delighted to support you and welcome your application.

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