21st October, 2026

Customer Service Representative - Brisbane | Up to $85,000 - $100,000 + Super | Opportunities for lasting career growth

Your Recent Company

This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics. Known for their reliable, client-focused service, they’re trusted by many leading Australian brands and retailers. They’re committed to hiring great people and offer a range of roles and development opportunities to support team growth.

Your New Role

As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:

- Interact with customers for bookings, pricing, queries, service options, shipment updates
- Enhance customer experience and foster relationships, improve credibility and create customer loyalty
- Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met
- Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers
- Cargowise Tasks
- CW Bookings
- Cargowise Data Entry




- Liaise with overseas partners & internal colleagues
- Customer Rate Set up
- Customer Summary Reports
- Customer Enquiries
- Customer Quotations
- Distribution of incoming emails/documents to various internal departments
- Customer Courtesy Service Calls

What you will need to succeed

- Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
- Customer Service Representative experience
- Cargowise experience
- Manage Competing External and Internal Priorities
- Clear Oral & Written Communication Skills
- Efficient Planning and Organising Skills
- Effective communications
- Ability to Work Autonomously, whilst working within a team
- Diligent and Conscientiousness
- Willingness to Learn & Grow within Role
- Adaptable & Flexible to Changing Market Conditions
- Team Orientated
- Flexible & Willing to Support Others
- Genuine, Sincere & Authentic
- Accountable, Responsible, Takes Ownership

Salary and Compensation

$85,000 - $100,000 per annum + Superannuation

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