12 month contract and permanent roles available

Job Description

We are seeking a passionate and customer-oriented individual to join our team as a Customer Service Case Coordinator. In this role, you will be the first point of contact for customers, providing assistance, answering inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a desire to help others.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat and handling high volume client enquiries via telephone

Management of patient appointments and facilitating delivery of medical results and a full-service operation

Customer Service excellence leveraging systems to deliver seamless high quality customer experience within and between contact channels

Excellent computer skills and professional phone manner

Chasing up imaging reports, sending reports out efficiently and effectively

Verifies accuracy and completeness of data and correcting entered data when needed;

Imports and exports data between different database systems and software;

Chasing up imaging reports, sending reports out efficiently and effectively

Resolve customer issues and complaints in a timely and effective manner





Maintain a high level of customer satisfaction and build strong relationships with customers to ensure happy and returning customers

Stay up to date with product knowledge, company policies, and industry trends

Qualifications:

High school diploma or equivalent (bachelor’s degree is a plus)

Previous experience in customer service or a related field

A high degree of attention to detail and accuracy

Strong communication skills, both written and verbal

Excellent problem-solving abilities and attention to detail

Ability to work well under pressure and handle difficult situations with professionalism

Ability to multi-task and attend to ad-hoc jobs as and when they arise

Friendly, positive interpersonal skill and attitude with a strong desire to help others

Basic computer skills and familiarity with CRM systems and a willingness to learn new systems

Flexibility to work the regular shift from 9am to 5pm and alternative shifts like 7am-3pm or 11am-7pm on a rotating roster

What We Offer:

Competitive salary and benefits package

Opportunities for growth opportunities and development

A positive and supportive team environment

Comprehensive training and ongoing support

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📌 Customer Service Consultant (Sydney)
🏢 MRI Now
📍 Sydney