Independent Filter Service is a family-owned business based in Heidelberg West, proudly operating since 1976. We specialise in the manufacture, supply and installation of a wide range of commercial and industrial air filtration products throughout Victoria. With 50 years of experience, we have built a strong reputation for quality products, reliable service and excellent customer care.
About the role
This is a full-time position, working Monday to Friday, reporting directly to the General Manager and Service & Operations Manager. As an key member of our office team, you will often be the first point of contact for our customers. We're looking for someone who is friendly, professional, reliable and committed to maintaining our high standards of customer service.
Key responsibilities
Day-to-day customer service and reception duties
General and financial administration tasks
Manage incoming calls, assist customers and accurately take messages
Professional email correspondence
About you
Strong computer skills, particularly with Microsoft Office applications (Word, Excel and Outlook)
Excellent verbal and written communication skills
Strong literacy skills, including accurate spelling and grammar for professional email correspondence
Sound numeracy skills and a high level of attention to detail
A friendly and professional telephone manner
Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple responsibilities
The ability to work both independently and as part of a small, supportive team
A positive, approachable attitude and a willingness to assist wherever needed