Job Title: Group Risk and Retail Protections Manager

Location: Melbourne

Posted Date: Today

Job Description

About Them

Our client is one of Australia's largest and most successful specialty retail groups, with a diverse portfolio of well-recognised consumer brands operating across the country. Serving millions of customers each year through an extensive store network of specialty brands, and growing digital channels, the business has built a strong reputation for delivering quality products, exceptional customer experiences, and trusted brands.

With a long history of success, the organisation continues to invest in innovation, technology, and operational excellence to support its next phase of growth. Its collaborative and high-performing culture encourages fresh thinking, continuous improvement, and strong leadership, creating an environment where people are empowered to make a meaningful impact.

About the Role

This leadership role will partner closely with the executive team to reduce retail loss, strengthen operational discipline and embed practical risk management across the business. This is a commercially focused role where success will be measured by tangible improvements in shrink, loss prevention, risk management, and business performance and continuity.

Leading a specialist team, you will develop and deliver an integrated risk and retail protection strategy that protects people, property and assets while supporting informed commercial decision-making.

Key responsibilities include:

- Leading the risk and retail protection function across a large retail network.
- Driving initiatives to reduce shrink, theft, fraud and total retail loss.
- Strengthening operational controls, governance and accountability for risk across the business.
- Leading enterprise risk management, business continuity and crisis preparedness.
- Partnering with Property, Operations, Finance and Safety to improve physical security,



asset protection and operational resilience.
- Leveraging data, analytics and technology to identify trends, improve reporting and support better business decisions.
- Presenting risk and performance reporting to Executive, Board and Audit & Risk Committees.
- Building a high-performing team and fostering a culture of accountability, continuous improvement and commercial risk management.

About You

You are an experienced leader with a strong background in retail risk, asset protection, or enterprise risk (in a retail operating environment). You have a proven ability to influence senior stakeholders and translate risk management into measurable commercial outcomes.

You'll bring:

- Senior experience in retail risk, loss prevention, asset protection or retail protection
- Strong knowledge of store operations.
- Experience with internal and external theft investigations.
- Solid understanding of audits, compliance and operational controls.
- Experience using data to influence operational decisions
- Leadership of experienced specialist teams.
- Exposure to enterprise risk, insurance or safety would be advantageous
- Exceptional leadership, stakeholder engagement and change management capability.
- A strategic, collaborative approach with a focus on delivering practical business outcomes.

Key competencies and experience are outlined above. The role requires a strong understanding of operational risk, keen analytical skills and experience leading change in a dynamic retail environment.

All applications will be subject to standard pre-employment checks including background, references, and verification of right to work in Australia.

We encourage applicants from all backgrounds, abilities, and identities to apply.

Salary and Benefits:

Salary range and benefits will be discussed during the interview stage. The position offers competitive remuneration and a comprehensive benefits package including health and wellbeing support.

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