Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia. This position would suit a person with some machinery background who is willing to learn and understand our range of CNC machines. Common sense and a hands‑on approach are essential. Good communication and administrative skills are also essential to be able to liaise with customers at all levels.

Key responsibilities

Maintain regular contact with customers to schedule machine servicing and ensure all completed works are accurately invoiced

Coordinate service breakdown calls with customers, ensuring company procedures are followed, including obtaining work authorisations prior to commencing repairs and invoicing

Manage and operate the service department in a profitable and efficient manner





Coordinate technical staff and prepare weekly work schedules to maximise productivity and customer service outcomes

Arrange and coordinate machine installations with both customers and technicians

Follow up with customers after major repairs or servicing to ensure satisfaction and ongoing support

Maintain excellent communication with customers, always providing professional and courteous service

Answer, manage, and redirect incoming telephone calls in a friendly and skilled manner

About you

Some machinery background

Willing to learn and understand CNC machines

Common sense and hands‑on approach

About the Role

Full - time position based in our Lytton branch, Monday - Friday 9am - 5pm

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📌 Senior Service Coordinator (Brisbane)
🏢 Multicam Systems
📍 Brisbane