Location: Adelaide | Salary: $90,000 - $120,000

Are you passionate about making a difference in the lives of others? SA Carers, a leading NDIS provider in Adelaide, is seeking an experienced and dedicated Client Engagement Manager to join our team.

About Us

SA Carers is committed to providing exceptional care and support under the National Disability Insurance Scheme (NDIS). We empower individuals to achieve their goals, live independently, and enjoy a better quality of life. With a client-centric approach, we pride ourselves on fostering meaningful connections and delivering tailored solutions.

The Role

As the Client Engagement Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their needs are met with professionalism and empathy. You will act as the bridge between our services and the individuals we support, guiding them through their NDIS journey. This position offers a competitive salary of $90,000 - $120,000, commensurate with experience.

This role is a blend of in-office responsibilities at our Adelaide headquarters and the flexibility of remote work.

Key Responsibilities

Develop and implement engagement strategies to enhance client satisfaction and retention.

Act as the primary point of contact for clients, addressing inquiries and resolving concerns efficiently.

Collaborate with internal teams to deliver tailored NDIS plans and solutions that meet client needs.

Monitor and report on client progress, ensuring alignment with their goals and objectives.

Stay updated on NDIS policies, changes, and best practices to provide expert guidance.

Lead initiatives to improve service quality and operational efficiency.

Coordinate and attend client meetings, both virtually and in person, to strengthen relationships.

Support team members in navigating complex client situations and fostering a culture of care and excellence.

Qualifications and Skills





Extensive knowledge of the National Disability Insurance Scheme (NDIS): A thorough understanding of NDIS frameworks, policies, and processes is essential for this role.

Prior experience: A minimum of 5 years in a client-facing role within the NDIS sector or a related field.

Exceptional interpersonal skills: Ability to build trust and rapport with diverse stakeholders, including clients, families, and internal teams.

Strong communication skills: Proficiency in written and verbal communication to clearly convey information and address concerns.

Problem-solving abilities: Adept at navigating complex situations and finding effective solutions.

Leadership capabilities: An inspiring leader who can motivate team members and drive initiatives.

Organizational skills: Ability to manage multiple priorities and deadlines in a fast-paced workplace.

Technological proficiency: Competency in using CRM systems, Microsoft Office Suite, and virtual meeting platforms.

A tertiary qualification in Social Work, Health Services, or a related field is highly desirable.

Empathy: A genuine passion for improving the lives of individuals with disabilities.

Adaptability: Comfortable shifting between in-office tasks and remote responsibilities.

Integrity: Commitment to upholding ethical practices and confidentiality.

Resilience: Ability to remain composed in challenging scenarios.

Innovative thinker: Ready to bring fresh ideas to the table and drive improvements.

Why Join SA Carers?

Be part of a team that values collaboration, compassion, and excellence.

Enjoy a role that combines flexibility and structure, allowing you to balance professional growth and personal well-being.

Contribute to meaningful work that impacts lives throughout Adelaide.

Receive competitive remuneration and opportunities for career advancement.

SA Carers is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Join us at SA Carers and be a part of a team that transforms lives, one connection at a time.

#J-18808-Ljbffr

📌 Client Engagement Manager (Adelaide)
🏢 Sa Carers
📍 Adelaide