Community Housing Limited is seeking an all‑round people leader to guide and develop a high‑performing contact centre team on the Gold Coast. You’ll coach, manage performance, and coordinate rostering while resolving complex customer issues with empathy and explicit boundaries.
You’ll act as a trusted escalation point, work with stakeholders, and drive continuous improvement to ensure excellent customer outcomes and a positive service culture.
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📌 Contact Centre Lead: Coach & Elevate Customer Experience (City of Gold Coast)
🏢 Community Housing
📍 City of Gold Coast
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