Microsoft Dynamics 365 experience preferred, but not essential
About the opportunity
Excel Recruitment is seeking an organised, customer-focused Service Centre Coordinator to join our client, an established provider of positioning and automation technology in Archerfield.
This varied role combines front-counter customer service, administration and service coordination. You'll support customers and technicians to keep repairs, bookings and day-to-day service centre operations running smoothly.
Your responsibilities
- Welcome customers and respond to enquiries at the front counter and over the phone.
- Book in customer repairs and internal service jobs.
- Coordinate technician workflows and keep customers updated on repair progress.
- Prepare service and sales quotations, invoices and supporting documentation.
- Maintain accurate customer,
product and service records.
- Assist with spare parts, stock transfers and inventory replenishment.
- Coordinate repair collections and returns.
- Support showroom sales and assist with rental enquiries.
What you'll bring
- Experience in customer service, administration or service coordination.
- Strong communication skills and a qualified, friendly manner.
- Excellent organization, attention to detail and the ability to manage competing priorities.
- Confidence using computer systems and maintaining accurate records.
- A practical approach to problem-solving and a willingness to learn.
- The ability to work independently and collaboratively with a team.
Experience with Microsoft Dynamics 365 will be highly regarded, but is not mandatory.
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📌 Service Centre Coordinator (Brisbane)
🏢 Excel Recruitment
📍 Brisbane
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