Duties & Responsibilities

- Answering incoming customer inquiries via phone, email and online chat including:
- Assisting clients with product selection and advice
- Helping customers with stock/ pricing enquiries
- Handling warranty and return cases
- Providing technical support
- Product quoting and follow up
- Providing and maintaining a high level of customer care
- Meeting and exceeding the KPI’s
- Engaging with clients in a friendly and professional way
- Arranging samples and gifts for clients as required

Experience & skills

- Preferred previous experience in a Customer Service role, administration leader, office manager or similar
- Competency with a range of software including but not limited to Microsoft Office Suite.
- Previous experience with NetSuite would be good but not essential
- Ability to work within a team and autonomously as needed
- Ability to multitask and prioritise
- A can-do attitude with a willingness to learn
- Excellent communication & interpersonal skills as well as an empathetic outlook
- Ability to absorb and apply constructive criticism from peers and clients
- Effective time management skills to meet deadlines

Top requirements

- Must align with our straightforward, honest, on-time,



quality service guarantee
- Loyalty
- Attention to detail, organised and neat
- Must be a team player and prepared to give ...that little bit extra!
- Live and breathe our Core Values
- Trust
- Put Customers First
- Strive for Simplicity
- Positive
- Dynamic and family orientated team environment
- Core business values of trust, putting customer first, continuous improvement, strive for simplicity, passion and positivity
- Team bonus scheme based on results
- Flexibility around working hours can be negotiated

Details

Full time – 8 hours, 5 days a week – 8am to 5pm

Included on the bonus program after probation

This is an in-person role at our Leeton headoffice

About us

Thermogroup is based in regional NSW and this position is based at our head office in Leeton. Thermogroup is a wholesaler for Electric Underfloor Heating, Heated Towel Rails & Ablaze mirrors. We sell through distributors Australia wide and are one of the leading brands in our market space. We put our people first as we recognise that they are the key to our success.

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📌 Customer Care Facilitator (Leeton)
🏢 Thermogroup
📍 Leeton